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Help Desk Support Atlantic Corporation, Chicago, IL August 2008 - December 2012 provided first-tier support and troubleshooting for technology products and applications performed physical set up of desktop hardware and software served on team installing hardware and software upgrades managed inventory and tracked all hardware and software used.
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Orchestrated process to train temporary instructors to efficiently handle the volume. Selected to open 5 west coast operations. Coordinated and conducted a weeklong open skies training for west coast ramp agents.
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